Accessibility Audit

A new class action lawsuit targeting a major overlay vendor raises liability risks and opportunities for agencies and their clients. The final (hopefully) post in our series on developer liability.

Accessibility is similar to security, SEO, and other such areas that require some routine maintenance and vigilance. In other words, your level of accessibility can decay without some discipline to maintain it at the required level.

Digital accessibility is addressed in Section 508 of the Rehabilitation Act to be exact. It requires all federal agencies and departments to make their electronic and information technology accessible to people with disabilities, including both employees and members of the public. This includes websites, PDFs, and digital kiosks. The requirements also apply to federal government digital procurement as well as some bodies that receive federal funding.

So you’ve just learned about accessibility. Now what? The good news is that it’s never too late and there are steps you can take to make an immediate impact. But what should you do first?

When you work in digital accessibility, you hear a lot of things from customers, designers, developers, and agencies that just aren’t correct. Most are genuine misconceptions, but that doesn’t mean they’re harmless. At best, organizations can end up overspending on accessibility. But they also let organizations psych themselves out of pursuing greater accessibility out of fear that it will be too expensive or too difficult. And at worst, orgs might think they are accessibility conformant but are actually increasing their legal risk while missing out on the business benefits of digital accessibility.